Privacy policy.

1. Introduction

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with the Protection of Personal Information Act (POPIA).

By using our services (including our sachet/chronic medication packing service powered by Pillpacplus), you agree to the practices described in this policy.

2. What Information We Collect

We may collect and process the following categories of personal information:

  • Full name, ID/passport number

  • Contact details (e.g. phone number, email address, physical address)

  • Medical aid and prescription information

  • Medication history and treatment plans

  • Name and contact details of caregivers or next of kin

  • Healthcare professional details (e.g. prescribing doctor, care home nursing staff)

3. How We Collect Personal Information

We collect information:

  • Directly from you when you register, submit prescriptions, or complete forms

  • From caregivers, next of kin, or care home staff acting on your behalf

  • From your treating doctors or healthcare providers

  • Through our chronic medication packing platform (Pillpacplus)

4. Why We Collect Your Information

We collect and use your information for the following purposes:

  1. To provide and manage pharmacy and chronic medication packing services

  2. To process prescriptions and communicate with healthcare professionals

  3. To deliver medication safely and accurately

  4. To comply with legal, medical, and professional obligations

  5. To maintain treatment records and ensure continuity of care

5. Disclosure of Information

We may share your personal information:

  • With healthcare professionals and caregivers directly involved in your care

  • With medical aid administrators and courier partners (only where required)

  • With our technology provider (Pillpacplus), strictly under data protection agreements

  • When required by law or regulatory bodies (e.g. SAPC, SAHPRA)

6. Your Rights Under POPIA

You have the right to:

  • Access and request a copy of your personal information

  • Correct or update your personal data

  • Object to the processing of your data (where applicable)

  • Withdraw consent (note: this may affect our ability to provide certain services)

  • Lodge a complaint with the Information Regulator

7. How We Secure Your Information

We implement appropriate technical and organisational security measures to safeguard your data, including:

  • Encrypted systems and secure cloud platforms (e.g. Pillpacplus)

  • Restricted access to personal information

  • Confidentiality agreements with third-party service providers

8. Data Retention

We retain personal and medical information as required by South African laws and professional pharmacy standards. We will not retain personal data longer than necessary.

9. Use of Cookies and Website Data

Our website may use cookies and similar technologies to enhance user experience and collect anonymous analytics. No sensitive personal information is collected via cookies.

10. Information Officer Contact Details

Information Officer: Adré le Roux
Designation: Director
Email: adre@medicapharm.co.za
Phone: 021 100 3188
Physical address: Pharmacy at SPAR Cape Gate, Brackenfell

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.