Frequently Asked Questions
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Pouch packing is a safe and convenient way to organise medication into sealed, clearly labelled sachets for each dose and time of day. It helps prevent missed doses, double-dosing, or confusion, especially for patients on multiple medicationsscription text goes here
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Our pouch packing service is available to anyone who wants to make taking medication simpler, safer, and more organised – whether for themselves, a family member, or in a care facility setting
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Register online via our secure form.
Submit your prescription and any treatment plan details.
Our pharmacists will review, prepare, and pack your medication into easy-to-use pouches.
Medication is delivered to you or your care facility.
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A treatment plan is a document completed by your healthcare provider or care facility that shows the pharmacy exactly how and when your medication should be taken.
It acts as a guide for our pharmacists to ensure your pouches are packed correctly according to your prescribed doses and times.If you need assistance or have questions about how to take your medication, please contact our pharmacy – one of our team members will gladly help youem description.
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For Schedule 4 and lower medication, we can dispense and pack using a copy of your prescription, as long as it is valid and legible.
For Schedule 5 and higher medication, we must receive the original prescription sent directly from your doctor before dispensing. -
We offer free delivery within our service areas and work with trusted couriers for outlying regions.
Depending on your location, a delivery fee may apply.
Delivery schedules are carefully coordinated to ensure your pouch packs arrive on time. -
Yes. We are listed with all major medical aids and claim directly for prescription medication.
Any co-payments will be communicated to you before packing, or added to your account for settlement.m description